Turning business objectives into successful digital products.

Project Team Lead

Leading the end-to-end delivery of software development projects, keeping them aligned with client requirements, timelines and budgets.

• Define scope, objectives and deliverables with cross-functional teams of developers, designers and stakeholders.
• Use agile practices to improve workflow, team productivity and continuous improvement.
• Run ticket management and task flow in Teamwork.
• Assess project risks and put mitigation plans in place.
• Act as the link between technical and non-technical teams through every phase.

Project Manager

Managed delivery for a portfolio of 11 clients in payroll, banking, real estate and recruitment, using PRINCE2 as the guiding method.

• Led a team of 13, setting weekly priorities and running performance reviews.
• Planned sprints and product roadmaps in Jira.
• Wrote project proposals, technical documentation and progress reports.
• Set up and maintained client SLAs and supported clients on live platforms.
• Ran manual and automated testing, regression and post-release checks, and used SQL to retrieve and update data.
• Led SEO improvements for client websites.

System Business Analyst and Service Desk Officer

Analysed and documented system functionality, tested features before and after development, and gathered requirements with clients.

• Produced flowcharts, data diagrams and system procedures.
• Provided first-line service desk support, prioritising and resolving incidents.